Our shaving process is simple and effective:

Start with the Know Hair Pre-Shave Cleanser to cleanse your skin/scalp.

Exfoliate with the Pre-Shave Scrub to lift hair and smooth your skin/scalp

Apply the Know Hair Shaving Butter for a comfortable, close shave.

Soothe your skin with the Know Hair Aftershave to hydrate and protect.

Use the Know Hair Moisturizer on non-shaving days to maintain healthy, nourished skin/scalp.

Shipping & Returns

Shipping Policy

We are committed to delivering your orders quickly and reliably. Here’s everything you need to know about our shipping process:

• Shipping Costs: Calculated at checkout based on your location and selected shipping method.

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Locations:

We ship within the [United States/Internationally, depending on your coverage].

Some products may have restrictions based on location.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility: Items must be in the same condition as received—unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return:

Contact us at info@knowhairco.com to initiate the process.

Once approved, returns should be sent to:

Know Hair, LLC

2015 Ayrsley Town Blvd, Suite 202

Charlotte, NC 28273 US

Items returned without prior approval will not be accepted.

We cannot accept returns on sale items or gift cards.

If you have questions about your specific item, please reach out to us.

For any questions about returns, feel free to contact us at info@knowhairco.com.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

Approved refunds will be processed on your original payment method within 10 business days.

Please allow time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@knowhairco.com.

Exchanges

The fastest way to exchange an item is to return it first. Once the return is accepted, you can make a separate purchase for the new item.